FAQ

Eye rings for GP5 simply push over the top. But I imagine you are here because the eye rings for the S10 and FM12. These are difficult eye rings to put on. Even the original eye rings are very hard to put back on. I have worked very hard to find a balance between the ease of putting them on, and them not falling off once on. My eye rings are a bit easier than the original ones. Every time I make a batch of eye rings, I will randomly test the rings on my mask. Therefore the ring you specifically have may not have been tested. First thing I would do is look through around the inside groove of the ring. If there is any protruding plastic which may be blocking that groove I would remove. After that I would just keep trying, It will go on. Take a break, the come back to it if need. If you still struggle, you are welcome to send the mask to me (or is local bring it to me) and I will fit them for you.

We of course try to ensure all the items you have purchased arrives and in one piece. All the items will be inspected and tested before it is shipped, but things can happy during shipping. ​ If you have a missing item, firstly do a thorough check of the box it arrives in. We ship your items wrapped in brown paper, therefore some items maybe inside the paper. Secondly, check to see if your item is screwed into another. To help with shipping, if possible, we will screw your items together to reduce the movement inside the box. ​ If after this you still cannot find your items, please get in contact. Any missing or damaged items will be replaced.

It's important to note, the new nuts for the inserts screw in the opposite direction (anti-clockwise). Therefore if you are struggling to fix the insert to the mask, note the direction.

At KB3D we use FDM printing method. This method deposits molten plastic in layers, which means if there is an overhang supports must be generated. These supports may leave additional plastic behind. Therefore the items may not fit together initially. Once the item is removed from the printer the additional plastic is removed, and the items are tested. ​ Because of this additional plastic when you first receive your items, some of the nuts and screw threads maybe very stiff. This is not an issue to be worried over. The more the screw thread is used the better it becomes as the two items "sand' each other. ​ When you receive a new item, we recommend you just continuously screw the item on and off a few times until you get the desired resistance. ​ If you are still struggling, using sand paper to smooth it, I would start with a low grit sand paper (~200) to remove more plastic, but I would always increase to 600+ grit to ensure it's smooth afterwards. If this has caused the item to appear 'whiter' then this is from all the scratches. To fix this, was the item to remove as much as you can, then very carefully use a blow torch over the area. This will melt the plastic slightly to fill in the scratches. Same mechanism you have seen online with green plastic garden chairs. Be careful! this plastic can burn if you are not careful!

We have a guide on how to modify your gasmasks. Please check the guides section of the webpage for the most up-to-date instructions.

We are always open to new designs. Including: - New product ideas - Custom colours -Custom logos Plus more Please get in contact with us using the contact page

All orders are shipped via Royal Mail. Depending on the value or the tier you select, they will be shipped by either 1st class or tracked special delivery

At KB3D all items are printed to order. All items which are 'in stock' we aim to manufacture and ship within 2 months of the order date. Some items might be 'Pre-order' these items we aim to ship two months after the Pre-order date. If you have items which contain a mixture of 'in stock' and 'pre order', they will be shipped together once all is ready.

Due to GPSR regulations, we are unable to ship to the European Union (EU). We hope to ship to the EU again in the future, however as we are not compliant with GPSR we cannot import into the EU.

We do ship internationally, and will always ship with tracking. - EU Shipping. Due to new regulations which are enforced. We are now unable to ship to the EU. We hope to start again in the future once we are compliant with GPSR.